Privacy Policy
Sylvester Electric, Inc.
1. About this policy
Sylvester Electric, Inc. (“Sylvester Electric,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use and disclose information when you visit our website, request electrical services, schedule appointments or communicate with us.
2. Information we collect
We collect information you provide, including your name, telephone number, email address, service address, project details and communications with our team.
When providing services, we may maintain estimates, approvals, invoices, payment records, service history and photographs documenting electrical conditions and completed work.
Our website and technology providers may collect information such as your IP address, device and browser information, pages visited, referring websites and interactions with our advertisements. Cookies, pixels and similar technologies may be used for these purposes.
Please do not submit sensitive financial, medical or identification information through general website contact forms.
3. How we use information
We use information to respond to inquiries, schedule appointments, prepare estimates, provide services, process payments, communicate about work, maintain records, improve customer service and protect our business.
We also use website and advertising information to understand how customers find us and measure marketing performance. Promotional communications are subject to applicable consent and opt-out requirements.
4. Service providers and other disclosures
We use business service providers to support scheduling, customer management, communications, payment processing, accounting, website hosting, analytics and advertising.
These services may include Housecall Pro, GoHighLevel, CallRail, Google, Microsoft and Meta. Information is disclosed as needed for their functions. Certain providers, including payment processors and advertising platforms, also process information under their own privacy policies.
We may disclose information when legally required, to respond to lawful requests, to prevent fraud, to protect rights and safety, or in connection with a business transfer, subject to applicable law and the SMS restrictions below.
5. Text messaging and mobile information
When you consent to receive text messages, Sylvester Electric may send messages about your inquiry, estimates, appointments, service updates and other matters covered by your consent. Promotional text messages require appropriate marketing consent.
We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in records and consent are not sold or transferred for another business’s marketing. Service providers may process this information only as needed to support our messaging and customer service.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. You may also call 978-957-3422.
Consent to receive marketing text messages is not a condition of purchasing services.
6. Telephone calls
We use telephone and call-tracking systems to handle inquiries, evaluate customer service and measure marketing results. Calls may be recorded or transcribed subject to applicable notice and consent requirements. This policy does not replace any legally required recording notice or consent.
7. Cookies and advertising
Our website may use cookies and similar technologies for functionality, analytics, advertising measurement and personalized advertising. These technologies may disclose online identifiers and browsing activity to analytics and advertising providers.
You can manage cookies through your browser and adjust advertising preferences through the relevant providers. Disabling cookies may affect website functions.
8. Your choices and requests
You may unsubscribe from promotional emails using the unsubscribe link and opt out of a text messaging program by replying STOP.
You can contact us to request access to, correction of or deletion of personal information. We will handle requests as required by applicable law. We may verify your identity and retain records needed for legal, accounting, security or service-related purposes.
Opting out of marketing does not cancel an existing appointment or service agreement.
9. Security and retention
We use reasonable safeguards intended to protect information. No website, electronic transmission or storage system is completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, meeting legal obligations and resolving disputes.
10. Children and external websites
Our website is intended for adults seeking electrical services and is not directed to children under 13. Contact us if you believe a child has provided personal information.
Links to third-party websites or services are subject to those providers’ privacy practices.
11. Policy updates
We may update this policy as our services, technology or legal obligations change. Updated versions will be posted on this page.
12. Contact us
Sylvester Electric, Inc.
1794 Bridge Street, Unit 9A
Dracut, MA 01826
Phone: 978-957-3422
Website: https://sylvesterelectric.com