Sylvester Electric Inc. (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We may collect the following information when you contact us, request service, or use our website:
• Name, phone number, email address, and service address
• Details about the electrical services you request
• Payment and billing information
• Communications you send us (calls, texts, emails, messages)
2. How We Use Your Information
We use your information to:
• Schedule and provide electrical services
• Send estimates, invoices, and service updates
• Process payments and financing (if applicable)
• Communicate about appointments, safety notices, and promotions (if you opt-in)
• Improve our services and customer support
3. Sharing of Information
We do not sell or rent your personal information. We only share it with:
• Trusted service providers (such as scheduling, payment, or financing partners) who help us deliver services
• Legal or regulatory authorities if required by law
4. Data Security
We take reasonable precautions to safeguard your information from unauthorized access, disclosure, or misuse. However, no system is completely secure.
5. Your Rights & Choices
You may:
• Request access to the personal information we hold about you
• Update or correct your information
• Opt out of marketing emails or texts at any time
• Request deletion of your personal information, subject to legal and contractual obligations
6. Third-Party Services
We use trusted third-party tools (such as Housecall Pro for scheduling and payment processors for billing). These providers handle your information under their own privacy policies.
7. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Sylvester Electric Inc.
Dracut, Massachusetts
Phone: (978) 957-3422
Email: info@sylvesterelectric.com